Almost 1 in 5 adults have never used the internet – that’s more than 550,000 people. The majority of these are older people with 53% (280,000) of those aged 60 to 74 never having been online. As of the National Digital Strategy report published in July 2013, only 3% of those aged 75 and over had used the internet.

There is a real need to encourage more people to go online and use internet based services, especially those over 50.